Some iPhone users might run into iTunes error 4013 or 4014 during updating or restoring their iPhone, which prevents you from upgrading iPhone to the latest iOS version via iTunes. Don’t panic is you run into these errors, any update that is done through iTunes runs the risk of several errors and error 4013/4014 are the most common ones.
What is iTunes Error 4013/4014
It’s a hardware related error, which accrues when you try to update or restore your iPhone, iPad, or iPod touch. It’s mostly seen due to faulty cable or port. To put it simply, the error caused by the connectivity issue between your computer and device. Although your device can be recognized by the computer and iTunes and everything seems to be fine, but still there is faulty cable issue that cause the error.
You might see one of these messages below in iTunes:
- The iPhone [device name] could not be restored. An unknown error occurred (9).
- The iPhone [device name] could not be restored. An unknown error occurred (4005).
- The iPhone [device name] could not be restored. An unknown error occurred (4013).
- The iPhone [device name] could not be restored. An unknown error occurred (4014).
How to Fix iTunes Error 4013/4014
There are a variety of solutions that worked for various situation, so don’t give up if one of them is not working for you. Try out the 3 solutions below to resolve the issue.
Before you get started:
Check the list below first to make sure that you have the right version of iTunes installed and your iPhone is fully prepared for an update:
- Install the latest version of iTunes
- Make sure the iPhone has enough space for the update. We recommend a gig or more.
- Make sure your iPhone have enough battery left.
8 Ways to fix iTunes errors:
The solutions below are listed from the easiest free methods to the less easy or paid ones. If you’ve try some of them, click the solution you want to try to jump to that part directly.
- Solution 1. Check USB Cable & Port
- Solution 2. Update iTunes to the Latest Version
- Solution 3. Force Restart iPhone
- Solution 4. Check Wi-Fi Network
- Solution 5: Reinstall iOS
- Solution 6. Update the OS of Your Computer
- Solution 7. Try Another Computer
- Solution 8. Use TunesCare(Paid Software) to fix iTunes error
- Solution 9: Restoring iPhone with ReiBoot(Paid Software)
- Solution 10. Contact Apple Store
Solution 1. Check USB Cable & Port
If you didn’t use USB to connect to your computer, try to connect your device to computer using USB cable. If you did so, try a different cable and use another port because they might causing the problem.
Solution 2. Update iTunes to the Latest Version
Check if you are using the latest version of iTunes because outdated version can cause the iTunes error too. If you downloaded iTunes from the Microsoft Store, you don’t need to check because it will be updated automatically when new version released.
For Mac users With macOS 10.14 Mojave: To get the latest version of iTunes, update the software on your Mac: Go to Apple menu > System Preferences, then click Software Update. For previous version, Open the App Store on your Mac, then click Updates at the top of the App Store window. If any iTunes updates are available, click Install.
For PC users, here is how to check your iTunes version: Open iTunes, choose “Help” in the main menu and then click “Check for Updates”. If you don’t have the latest version installed, update it and see if the error still there.
Solution 3. Force Restart iPhone
You can try reboot your iPhone to fix the error: For iPhone 8: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Press and hold the Side button until you see the Apple logo. For iPhone 7 users: Just take your iPhone and hold and press the “Volume Down” and “Power” keys for at least 10 seconds until you see the Apple logo.. For iPhone 6 or earlier: press “Home” button and “Power” for at least 10 seconds until you see the Apple logo. Keep holding until you see Apple logo and release the buttons once you see.
Solution 4. Check Wi-Fi Network
Check if your Wi-Fi network is working well or simply unplug it for 1 minute and connect again to see if the problem is fixed. If not, try reset your iPhone network settings by following the steps in the images below:
Solution 5: Reinstall iOS
Connect your iPhone to iTunes, when iTunes asks you to update or restore, click Update—not Restore—to reinstall iOS without losing any personal data.
Solution 6. Update the OS of Your Computer
Outdated iTunes might cause the 4013/4014 error, so does outdated operating system of Thus, follow the steps to update it.
For Windows PC:
Click the “Windows” icon given on lower left corner. Type “Update” in the search box. From the results, look for “Windows Update” and click on it. Wait for the system to check for updates and it take a few seconds. If there is new version available, choose the important updates and hit “OK”. Now, hit “Install Updates”.
For Mac OS:
- Open App Store on the Mac you want to update.
- In the top menu, click the Updates tab.
- You’ll the updates available if your Mac OS is not the latest version.
- Click Update and wait for Mac OS download and installation.
- When finished, your Mac will restart automatically.
- Now you have your Mac updated.
Solution 7. Try another Computer
If you can’t figure out what exactly cause the problem and you’ve try the methods above. You might try solving the problem by trying another computer. Try to restore your iPhone using another computer.
Solution 8. Use TunesCare(Paid Software) to fix iTunes error
If you’ve try other cords and sure that the iTunes error is not caused by faulty cable or port. It’s probably because something is wrong with your iTunes and you need to fix it.
Tenorshare is designed to fix iTunes sync problems, iTunes upgrading and installing problems and get rid of iTunes errors, including iTunes error 4013/4014. The free version allows you to try and see if the software solve your problem and the pro version allows you to fix the problem, starting $15 per month.
Download it from the official website and follow the below steps to fix iTunes errors.
1. Run Tenorshare TunesCare on your computer. In the main interface, click “Fix All iTunes Issues” to start repairing iTunes.
2. The program will detect your iTunes problem automatically and tell you that your iTunes performs abnormally. Click “Repair iTunes” to download the iTunes repairing drives.
3. When the repairing drives for iTunes download is finished, Tenorshare TunesCare will automatically start to repair your iTunes, and automatically restart your iTunes when repair is done.
Solution 9: Reboot your iPhone
To reboot your iPhone, firstly disconnect your iPhone from the computer.
Then press and hold the Home button and sleep/wake button at once for about ten seconds.
On 7 and 7 Plus, press and hold the volume down button and sleep/wake at once.
Once your iPhone has restarted, connect it to the computer again. And try to Update/Restore it as usual to see if the error is fixed or not.
Solution 10: Restoring iPhone with ReiBoot (Paid Software)
Tenorshare Reiboot provides an easy way to fix all issues related to iOS operating system. Which will also fix the iTunes errors. It allows you to enter recovery mode with one simple click and then you can connect to iTunes successfully. Make sure you backup your iPhone data before entering the recovery mode.
Like Tenorshare tunescare, ReiBoot also has free version and paid version. You can download the free version to give it a try first.
1. Connect your iPhone to computer using the USB cable.
2. Launch Tenorshare ReiBoot and it will detect your iPhone automatically. In the main interface, choose “Enter Recovery Mode” to put your device to recovery mode. You’ll find classic USB to iTunes logo when it enters recovery mode successfully.
3. Now run iTunes to see if it detects your device in recovery mode successfully, if so, you can go ahead to restore your device with iTunes.
Solution 11: Use drfone (paid software)
Drfone, developed by Wondershare technology, is designed for repairing your iOS system issues at home, to fix with the most common iOS system issues like white Apple logo, boot loop, etc, and to repair your fix the error 4013 without data loss.
Follow the below steps to fix iPhone error 4013 with dr.fone – iOS System Recovery.
Step 1. Go to Wondershare.com to download dr.fone and install it one your computer.
Step 2: Launch dr.fone and in the main interface, select “Repair.”
Step 3. Connect your iPhone to your computer and click on “Start.”
Step 4. Dr.fone will detects your iPhone automatically and display your iPhone’s details including the model, version, etc. in the next Window. Simply click on “Next” to continue.
Step 5. In the next window, it will guide you through how to boot your iPhone by entering DFU Mode. Press the Power and Home buttons simultaneously for 10 seconds and release the Power button only. Keep pressing Home button until dr.fone informs you that you’ve enter the DFU mode.
Step 6. In the next window, select your iPhone model and allow dr.fone to select the latest firmware for download. Click download to continue.
Step 7. When the firmware is download successfully, click on “Fix Now” to let dr.fone proceed to fix the iPhone Error 4013. After it’s done, you can restart the iPhone and use it normally. When finished, your iPhone is fixed from the iTunes error 4013 problem, and upgraded properly. And, don’t worry, your data is safe and intact.
Solution 12: Contact Apple Store
If you’ve tried all the tricks above and none of them work for you, contacting Apple Store will be your last solution. The tech giant will take care of the issue and offer a better solution to it.